Catherine is the author of the number 1 best seller “Good Service is Good Business” and other top selling titles. Every presentation customised to your needs!

Select a mixture of messages from any of Catherine’s most frequently requested presentations:

Good Service is Good Business

From the number 1 best seller of the same name and “The Customer Service Zoo” you’ll learn how to:

• Boost your bottom line without increasing cost
• Use service to differentiate you from your competition & gain market share
• Increase brand loyalty by turning complaints into opportunities
• Combine the high tech and high touch for top results
• Create Customers for life….and a life for yourself

Conquering the Challenge of Change

Incorporating material from best selling, “Hot Lemon & Honey…Reflections for Success in Times of Change” you’ll appreciate that:

• Change is inevitable. Learning from change is optional
• The 7 most expensive words in business are…”We have always done it that way”
• Success today doesn’t equal success tomorrow so avoid complacency
• Winners become victors from change-rather than victims of change
• As expectations change, differentiate between adding value and adding cost

Success – Turning Obstacles into Opportunities

An inspirational personal story, which can be applied to our working lives which outlines:

• We can’t always control circumstances but we can always control our attitude
• Focus on what you can do rather than waste energy on what you can’t do
• Focus on the positive to produce professional and personal success
• Incorporating analogies from cycling over the Andes and climbing mount Kilimanjaro, participants are reminded not to make mountains out of molehills.

Participants will leave all sessions feeling better about themselves and their organization. Her humorous approach to presenting serious content has earned repeat business on five continents.